OPTIMALISASI KINERJA ROOM BOY DI HOTEL BUMI SURABAYA SAAT TINGKAT HUNIAN DI ATAS 50 %

Maftucha Maftucha

Abstract


The purpose of this study was to find out whether the constraints faced by room boy in optimizing its performance when the occupancy rate of hotel rooms averaged above 50%. Knowing how to optimize the performance of the room boy when the occupancy rate of hotel rooms averages above 50%. Based on the above background, the housekeeping department is one of the departments that plays an important role in preparing rooms for guests so that skilled and professional personnel are demanded. By looking at the background of the problem above, this study raises the following problem formulation, are the constraints faced by room boy in optimizing its performance when the occupancy rate of hotel rooms is above 50% on average ?; how is the effort to optimize the performance of the room boy when the occupancy rate of hotel rooms averages above 50% ?. Factors that influence the work productivity of a room boy are about work equipment, education, workload, cleaning techniques, and supervision of the supervisor's room on the performance of the room boy.


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